Singapore Pools – Building a Strong Foundation for Digital Transformation

Are You an Avid Sports Bettor? Singapore Pools Online Sportsbook Can Be Found Here If so, Singapore Pools’ online sportsbook should be familiar to you. With various betting markets including win, place, handicap and total goals bettors will find everything they need at their fingertips on this site to place bets with confidence and reach out for assistance when any problems arise – reachable via telephone and email support channels respectively.

Singapore Pools was established on a pragmatic basis in 1968 to counter illegal gambling activities and provide people with a safe, trusted avenue for betting. A wholly-owned subsidiary of Tote Board (a statutory board under Singapore government’s Ministry of Finance), this not-for-profit organisation donates any surplus back into society via various community development programmes.

Singapore Pools strives to become an industry-leading responsible gaming operator by continuously looking for ways to enhance its processes, technology, and systems. Most recently they switched from on-premises applications monitoring system to Oracle Cloud Infrastructure which gives them greater visibility and automation allowing them to increase performance while cutting troubleshooting time in half.

With the proliferation of digital and mobile technologies, customers expect more from their providers. To meet these expectations, businesses must establish strong foundations for their digital transformation efforts: this includes developing appropriate business processes, deploying an effective data platform and equipping their teams to take advantage of cutting-edge tools and techniques.

Yeo Teck Guan, CFO of Singapore Pools, has led his company on its digital transformation journey. To move from being a traditional organisation into an agile digital enterprise, he and his team have prioritized improving customer experiences by turning counter service touchpoints into digital platforms.

First, they released a digital channel for bettors to access and manage their accounts. Next came implementation of a mobile app which allowed bettors to place and track bets on their favorite teams. Finally, they collaborated with government authorities in combating illegal gambling by improving technology capabilities.

Singapore Pools’ success relies heavily on making an impactful contribution to its community. Their goal has always been to be known as a “Company for Good”, and in 2018 they established iShine Cloud, a charity offering other charities a suite of cloud-based IT solutions designed to increase productivity, governance and efficiency.

As businesses compete in an ever-evolving environment, it is vital for them to keep pace with changes and remain competitive. Many businesses have taken to embracing new technologies in order to stay ahead of competitors and recruit and retain top employees – from artificial intelligence, machine learning and natural language processing transforming the way businesses operate and communicate with their customers; making information access easier than ever!

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